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Returns, Refunds, Exchanges, & Shipping

Returns & Refunds

We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it!

Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.

If your purchase meets any of the above criteria, contact us within ten business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified. Pictures are required, so please do not discard the order or packaging until the review is completed. Please include the following:

  • Your order number and the email address you registered on the shipping information.

  • Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for:

    • Apparel: the garment’s label and another with the full item clearly displayed. Include any size adjustments, as we cannot modify replacements once requested.

    • Other items: a photo showing the whole product and any relevant closeups.

  • Any other relevant information

 

How long does a replacement, refund, or return take to process?

If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your statement, depending on your payment method.

If we request item(s) be returned to us, we will send you the qualified refund or replacement after receiving the return. Customers are responsible for shipping costs on returns. Shipping, handling, taxes, and any additional service costs are nonrefundable.

To qualify for a return or refund, your item must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited.

Anything else I should know?

We cannot accept returns or process refunds if:

  • The item(s) is printed as ordered, but you “changed your mind.” We print on demand and, therefore, cannot accept returns with that inquiry.

  • Our team has not reviewed and approved the return request before sending the item(s) back.

  • The item(s) have been worn or washed.

  • The item(s) have been altered in any way or do not have the original tags.

  • The item(s) was a “Final Sale” during periods such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc., and a promo code was utilized.

Exchanges

If your garment doesn’t quite fit, don’t worry! You can order a size replacement in the same design, style, and color as originally ordered if requested within 20 business days of delivery. The size replacement is $12 per item, shipping included.

 

To help you pick the right size, we’ve included a sizing chart on the product page for most of our apparel items. To start the process, please reach out to us via email; we’ll be happy to help!

Why Does It Cost $12 to Get a Size Replacement?

All our products are made-to-order, and this small fee covers printing and shipping costs. Most print-on-demand companies ask for the original items to be returned- in such cases, the customers are responsible for shipping costs when sending the garment(s) back. We don’t! Once the process is completed, donate it, share it, or give it to a friend. 

 

How Long Will it Take for My Replacement to Get to Me?

Your replacement will ship out in 3-5 business days from the date it was processed. Actual shipping times and delivery dates may vary depending on the local postal service in your area. For domestic orders.

If I Want to Return My Item and Get a Refund, Can I?

Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.

Shipping

When will my order ship out?

Orders usually ship 3-5 days from when the production process starts. Actual shipping times and delivery dates may vary depending on the local postal service in your area.

When will my order arrive?

Delivery times within Canada 9-12 business days, this is an estimate only, actual delivery times may vary depending on the local postal service in your area.  

Domestic or International Shipping?

We currently only ship domestically within Canada.

How much are shipping rates?

We charge a flat shipping rate of $12 and free shipping on orders over $75 before taxes.

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